Your password is very important. It prevents other people from logging into your username and looking at (or changing, or even deleting) your files. Your password should be something only you know. Passwords can be between six and 14 characters long, and can include letters and numbers. Try to think of something that your friends would not be able to guess - avoid using your first name, birth date, dog’s name, car registration.
Initially, all students will have a number as their password. The first six times you login, you will be asked to change your password. If you don’t change it within these six times, you won’t be able to login again.
- For security reasons, passwords are displayed on the screen as asterisks.
- To change your password you must already be logged into the network.
You must not give your password to anyone else. There are safer ways to share files if that is required, including using e-mail or granting other users restricted rights to specific files you own. If you do give someone else your password, or leave your username logged on unattended, you are still responsible for how it is used.
If you have forgotten your LUCAS password and you are currently a student at Lincoln, then please go to Self Service to change your password. If you are no longer a currently registered student at Lincoln University, contact the IT Service Desk (firstname.lastname@example.org) to get your LUCAS password reset.
Changing your password
If you studied in the previous year and did not reset your password before leaving campus, please use one of the following links.
If you know your existing password, and wish to change it, use the following page:
Change my password
If you have forgotten your existing password and you have previously set up your secret questions you can try to reset it here:
I've forgotten my password
If you haven't setup your three secret questions you should do so now. If you are off campus you will be prompted for your Username and password.
If you can't change your password using the links above, please bring your ID Card to the Library Service Point if you are an undergraduate student, or the IT Service Desk on level 2 if you are a Postgrad or Staff member.
Staff changing passwords on their laptop while remote should note that this will not change the 'cached' password on the laptop until such time as the laptop is plugged into the Lincoln network again.
Your password can be changed on campus from within the System Notices window. This window displays automatically when you login to a computer or it can be shown by clicking onto the icon Network Information from your desktop.
To change your password on personal devices use the Off-Campus link above.
Off-campus access to resources such as Learn@Lincoln may not be operational until the start of the semester. You will be able to change your password, but you may not be able to access protected resources, such as Learn@Lincoln. The Webmail application should, however, allow you to access your Lincoln email over the web.
When changing your password you'll need to update all of your devices in order to prevent your account from being locked out. If one device (such as a phone set up with email) has your old password cached, it will continually try to use this old password causing your account to lockout. Generally you will be prompted to update your password when it changes but here are some places to check:
In Windows you can check the credential manager (search for credential in the start menu). All entries that make reference to your Lincoln username can be removed. In Mac OS the equivalent of credential manager is called Keychain Access which you can find by doing a spotlight search. Again, all entries that make reference to your Lincoln username can be removed.
If your smartphone doesn't prompt you to update your password you may need to go into the settings of the phone:
- iOS: Settings | Mail, Contacts, Calendars
- Android: Settings | Accounts
- Windows Phone: Settings | Email + accounts
You can check which devices you're syncing e-mail on by logging into owa.lincoln.ac.nz with your username and password, from the Options drop down menu at the top right, select See All Options. From the left hand menu select Phone and then select Mobile Phones from the row of icons in the middle of the page. This will list all the device names and the Last Sync Time, which will give you an indication of what device is trying to access your e-mail.
If you continue to have lockout issues please contact the Service Desk either by email email@example.com or phone +64 3 423 0100.