Your password is very important. It prevents other people from logging into your username and looking at (or changing, or even deleting) your files. Your password should be something only you know. Passwords can be between six and 14 characters long, and can include letters and numbers. Try to think of something that your friends would not be able to guess - avoid using your first name, birth date, dog’s name, car registration.

Initially, all students will have a number as their password. The first six times you login, you will be asked to change your password. If you don’t change it within these six times, you won’t be able to login again.

  • For security reasons, passwords are displayed on the screen as asterisks.
  • To change your password you must already be logged into the network.


Do not give your username or password to anyone!

There are safe ways to share files; e-mail or enabling access to your files in OneDrive for Business. If for whatever reason someone else uses your account, you don’t logoff, you leave your device unattended, or if someone guesses your password, YOU are still responsible for how it is used.


When does my password expire?

In lieu of MFA (Multi factor Authentication) implementation  across campus we have removed the requirement for users to renew their passwords every 90 days.


LUCAS password

If you have forgotten your LUCAS password and you are currently a student at Lincoln, then please go to Self Service to change your password. If you are no longer a currently registered student at Lincoln University, contact the IT Service Desk ( to get your LUCAS password reset. 


Changing your password


If you studied in the previous year and did not reset your password before leaving campus, please use one of the following links.

If you know your existing password, and wish to change it, use the following page:
Change my password

If you have forgotten your existing password and you have previously set up your secret questions you can try to reset it here:
I've forgotten my password

If you haven't setup your three secret questions you should do so now. If you are off campus you will be prompted for your Username and password.

If you can't change your password using the links above, please bring your ID Card to the ITS Service Desk counter at the ground floor of the  Library.

Staff changing passwords on their laptop while remote should note that this will not change the 'cached' password on the laptop until such time as the laptop is plugged into the Lincoln network again.



Your password can be changed on campus by double clicking on the Network Information icon on your desktop:

Click on the change password tab at the top and fill in the boxes to change your password

To change your password on personal devices use the Off-Campus link above.  

Please note:
Off-campus access to resources such as Learn@Lincoln may not be operational until the start of the semester. You will be able to change your password, but you may not be able to access protected resources, such as Learn@Lincoln. The Webmail application should, however, allow you to access your Lincoln email over the web.


Multiple devices

When changing your password you'll need to update all of your devices in order to prevent your account from being locked out. If one device (such as a phone set up with email) has your old password cached, it will continually try to use this old password causing your account to lockout. Generally you will be prompted to update your password when it changes but here are some places to check:

In Windows you can check the credential manager (search for credential in the start menu). All entries that make reference to your Lincoln username can be removed. In Mac OS the equivalent of credential manager is called Keychain Access which you can find by doing a spotlight search. Again, all entries that make reference to your Lincoln username can be removed.

If your smartphone doesn't prompt you to update your password you may need to go into the settings of the phone:

  • iOS: Settings | Mail, Contacts, Calendars
  • Android: Settings | Accounts
  • Windows Phone: Settings | Email + accounts

You can check which devices you're syncing e-mail on by logging into with your username and password, from the Options drop down menu at the top right, select See All Options. From the left hand menu select Phone and then select Mobile Phones from the row of icons in the middle of the page. This will list all the device names and the Last Sync Time, which will give you an indication of what device is trying to access your e-mail.

If you continue to have lockout issues please contact the Service Desk either going to the Self Service Portal at or phone +64 3 423 0100.