Skype for Business call costs and charging

Any calls made between two Skype for Business accounts\clients over wireless and wired networks are free, it doesn't matter where you are in the world, it remains free. Please note that if you are using SFB on a mobile phone or tablet then network data charges may apply if you are not using Wifi.
          The recommendation is to use Skype for Business for work related calls. Private or personal calls can be made using regular Skype.

           

          Local call charges

        • Calls made from your SFB account when dialing to an NZ based landline is free
        • Calls made from your SFB account when dialing any NZ based mobile phone will incur call charges
        • Calls made from your SFB account when dialing any Lincoln University provisioned mobile phone that also uses the Vodafone network account provided by LU along with the phone is free
        •  

          International call charges

        • Any call that is made from your SFB account when dialing an international phone or mobile number will incur international call charges. This is irrespective if you are already within the country you are calling to. We cannot state what the exact charges will be as this is up to the telecommunications provider.

 

 

Other questions regarding call charging

 

  • Are external to LU callers charged if I answer a call on my personal mobile via SFB when call forwarding is on? No, the call charges are covered by Lincoln
  •  

  • Are external to LU callers charged if I answer the call on my personal mobile via SFB when simultaneous call is on? No, the call charges are covered by Lincoln
  •  

  • Are LU callers charged if they answer a call on their personal mobile via SFB when call forwarding is on? Call charges are paid centrally, and checked monthly. If the costs are large or out of the ordinary, they are investigated.
  •  

  • Are LU callers charged if they answer a call on their personal mobile via SFB when simultaneous call is on? Call charges are paid centrally, and checked monthly. If the costs are large or out of the ordinary, they are investigated.
  •  

  • Are we charged if we call an LU number from SFB on our personal mobile? Sort of. The calls are made using your data plan OR wifi if you are in a wifi area
  •  

  • Are we charged if we call a non-LU landline number from SFB on our personal mobile? Sort of. The calls are made using your data plan OR wifi if you are in a wifi area
  •  

  • When I receive a missed call from a LU work number, what is the best option to return the call.Choose Skype for Business to call back.