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Technology Health Check

For studying and working online

 

If you are having technical issues while studying or working online, the problem could be due to:
  • Your device (laptop or tablet)
  • Your WiFi
  • Your location
  • Local, national or international bandwidth limits or congestion
  • An issue with the specific application, service or server you are trying to access.

 Steps to take: 

1. Start with a simple reboot of your device. Don’t just log off, but actually shut down
    and restart. Windows 10 or Mac.

 

2. Check that your device is up-to-date with the latest patches and updates. 
     Windows 10 or Mac. It is not a good idea to run old operating systems as the provider
     will not be supplying updates and you could lose files saved to your device.

 

3. Check that your anti-virus software is up-to-date and do a full scan of your device.
    If you do not have anti-virus software, there are options – even free ones.
    Microsoft offer defender FREE, or Windows 10 and Mac. All operating systems are
    susceptible to exploitation – even Macs.

 

4. Make sure that your firewall is on. Windows 10 or Mac

 

5. Close down other applications that don’t need to be open, such as Skype, Spotify and
     iTunes,  as they use internet bandwidth and device resources.

 

6. Check your WiFi signal:

     Inspect the connection indicator on your device and ensure that three or more bars
     are showing. 
     Make sure you’re close enough to the access point/router.
     Turn off or disconnect other devices that use WiFi.

     If there are a few people using a single WiFi access point, this could be the cause of the problem
     and you may need to contact your internet service provider about an upgrade (more bandwidth).
     You can also upgrade the WiFi access point. Technology companies, eg. PBTech,
     Harvey Norman and many other companies have online ordering services.

     For more information on options have a look at "Broadband options Not Fibre"


7. Check to see if the issue is with your device by trying a different internet service.
     Cell-phones have a hotspot function that uses cellular data instead of home broadband. 
     iPhone or Android.

     Please note that due to the impact of COVID-19, major New Zealand cellular service providers
     have either increased or removed data caps for post-paid accounts. Prepaid services often
     have data only top-ups if you don’t have enough data. Check with your service provider.
        

 

8. If your device is working and your local WiFi is strong, check your internet connection. 
    Check your speed! Go to Speedtest.net, to run a test and take note of your download and
    upload speeds. You’ll need at least 8MB/s down and 2MB/s up to use video content.

 

9. If you’re having problems with specific web-based services such as Learn, Panopto or Zoom, 
    try a different browser or clear your local cache and cookies. For more help, see here.

 

10. If you’re having problems with a specific application installed on your device, try a repair.
       Windows 10 or Mac.

 

If you have tried all of the above and are still having technical problems that prevent you from working or learning online, Lincoln University is here to help troubleshoot so please contact IT Services.

 

Get more help from IT Services

View other online resources available at ITHelp.lincoln.ac.nz or contact IT Services Monday – Friday, 8:30 am- 4:30 pm.
     • Log your query or problem and view frequently asked questions ANYTIME at: 
             IT Service Portal: http://lu.ac.nz/ithelp  
             (important to include your contact phone/cell number)
     • Phone: +64 3 423 0100
     • Free phone: 0800 10 60 10 (NZ only).

We are here to support the LU community. Please contact us if you need technology assistance.