Teams - Calling

You can add contacts and then sort them into contact groups making it easier to manage. Frequent contacts can also be added to your speed dial list, so that you can quickly get hold of the person you need to speak to.

This functionality is similar to the Skype for Business which allows you to make and receive external calls via your LU extension number. The types of numbers you can dial depends on your LU dialling plan. For example, some extensions can dial national numbers, but cannot dial mobile or international numbers. 

Who can use this functionality

While all staff and students can use Microsoft Teams, the direct dial in (DDI) functionality is not available to all. If you can make DDI calls from Skype for Business this will continue in Teams. All staff and students can, however, continue to make Teams calls directly from a chat window to anyone else using Teams be they at Lincoln or elsewhere. 

Calls functionality

The Calls feature is divided into different sections to assist you in effectively managing your calls.

• Speed dial: This is the default display screen when clicking Calls and lists all contacts you have added to this category.
• Contacts: Lists all your added contacts.
  Note: we recommend that you first add your contacts before assigning them to the speed dial group.
• History: Provides an overview of missed, incoming and outgoing calls and contains the following information:

  • Date

  • Time

  • Duration

  • More options (···)

    • Call back

    • Chat: applicable to internal contacts only

    • Add to speed dial

    • Add to contacts

    • Block: applicable to external contacts only

• Voicemail: lists all voicemail messages you received along with its transcripts. 

  • To access voice mail settings in the new Outlook on the web, select Settings > View all Outlook settings > General > Voice mail.
  • To access voice mail settings in classic Outlook on the web, select Settings > Mail > General > Voice mail.
  • To access voice mail settings in Outlook for PC, select File> Manage Voice Mail.
  • For more details, please go here

Using Teams Calls

We recommend installing the Microsoft Teams desktop client to get the best user experience. However, you can access the call functionality using these recommended web browsers and mobile apps. The benefit of using the Microsoft Teams mobile app is that you can use it when you’re on the go or working remotely.

This detailed table also provides an overview of what desktop and mobile operating systems as well as web browsers can be used to effectively manage your calls. 

Call recording now enabled

Recording has also been enabled for internal and external calls.

In the Teams call window, click More•••.> Start recording.

Call recordings are saved in the chat window as well as in the OneDrive folder of the individual who started the recording. The recording owner will be able to share the recording, as necessary. 

Secondary Ringer

If you want your laptop/desktop speaker to ring when you get a phone call, please do the following:

1. Click on the three dots next to your initials/photo in Teams

2. Choose Settings

3. Choose Devices

4. Scroll to Secondary Ringer and choose your speaker form the drop down menu

Call features

Get help

Should you have a query, please use one of the following methods to find out more or request assistance:

• Everything you need to know about Teams is on the ITS website. This includes how-to documentation, FAQs, and use cases.
• Watch this step-by-step demo if you’re new to Teams.

Alternatively, log a call with the IT Helpdesk.