LUCAS

Before troubleshooting LUCAS, make sure you can access your student email account using your current credentials:

1. Navigate to Self Service :: IT Help, and then click on the "Office 365" tile.

2. Log in with your "@lincolnuni.ac.nz" email.
   Don't use any saved passwords; manually enter your password.

3. Incorrect password or forgot password?
   Reset it here: Password Policy :: IT Help

Once access is working, proceed with the steps below.

1. Close old tabs related to LUCAS:

   • Ensure all browser tabs associated with LUCAS or Lincoln University are closed before continuing.

2. Clear your browser’s cookies and cache:

   • Cached data can cause login issues.
     Follow browser-specific instructions to clear cookies and cache: Clear cookies and cache.

3. Open a Private Browsing Window (Incognito Mode):

   • Use a private browsing window to avoid conflicts with cached data.
     For detailed instructions, refer to your browser’s guide: Private browsing instructions.

4. Log in using your username:

   • Instead of entering your full email address (@lincolnuni.ac.nz), try logging in with just your username.
     Your username can be found on your Lincoln-issued ID card or in the ITS Welcome email from Lincoln University.
     

5. Install a different browser:

   • Install a browser you don’t currently have by following the instructions on its respective download page, then try accessing LUCAS:

Google Chrome: Google Chrome download page
Firefox: Firefox download page
Microsoft Edge: Microsoft Edge download page

If you’re still unable to access LUCAS with the steps above, use the Remote Labs platform.

• Follow this guide for step-by-step instructions: Access LUCAS