LUCAS

If you're having trouble accessing LUCAS, follow the steps below to help resolve the issue.

To access LUCAS, click the link below:

LUCAS
Troubleshooting Guide: LUCAS
1
Pre-Step: Verify Credentials

Before troubleshooting LUCAS, make sure you can access your student email account using your current credentials:

  1. Navigate to Self Service :: IT Help, and then click on the "Office 365" tile.
  2. Log in with your "@lincolnuni.ac.nz" email. Avoid using saved passwords; manually enter your credentials.
  3. Incorrect password? Reset it here: Password Policy :: IT Help

Once access is confirmed, proceed with the steps below.

2
Use a Private Browsing Window

Cached data can sometimes cause issues. 

  1. Clear your browser's cookies and cache
    Follow the instructions specific to your browser: Clear cookies and cache.

  2. Use a Private Browsing Window (Incognito Mode)
    Open a private window to avoid conflicts with cached data.
    For detailed instructions on how to open a private browsing window, refer to your browser's guide: Private browsing instructions.

3
Finally, Access LUCAS via Remote Labs

If you’re still unable to access LUCAS with the steps above, use the Remote Labs platform.

Log a Support Ticket

If the issue persists, please log a support ticket, including your student ID number.